Designing Clarity Into Complex Systems
Hello there!
Amongst a family of doctors, I watched decisions being made that changed people's circumstances, and design gave me a language and power. Different practice, the same underlying drive of finding where something is broken and designing it in a way that lasts.
I came to service design specifically because isolated touchpoints rarely solve anything. Three years of commercial work in New York, designing and scaling experiences for luxury brands taught me that good design only counts when it changes how something actually functions for the people using it and the business depending on it.
What I'm looking for is a position with enough influence to make design decisions that reach further than a single screen or campaign. Impact in design requires proximity to the decisions that shape it.
Toolkit
Skills
User research
User flows and testing
Journey mapping
Wireframes & Prototyping
Service blueprinting
Multi-platform design
Responsive design
Motion design
Low & High-fidelity mockups
Designing systems & library
Inclusive design (WCAG)
Information architecture
Cross-functional collaboration
Developer handoff
Strategic thinking
Beyond design . . .
Outside of design, I'm someone who moves between spaces deliberately be it new cities, new rooms, new conversations. I'm genuinely energised by meeting people I wouldn't otherwise encounter, and some of my best thinking has happened in conversations I didn't plan for.
That said, I know when to be in the room and when to step back and process. Managing that energy deliberately is something I've learned to treat as a skill rather than a limitation.
Dance is where that balance is most honest. It's the one practice where nothing else competes for attention, just presence and timing. Rhythm has a way of clarifying my thinking that nothing else quite replicates.
All the work I have done so far has added a different layer to how I read people and the systems around them. Being the one who chose design over medicine taught me early that the most useful contribution you can make is sometimes the one nobody saw coming!